How to submit photo verification process

To start a photo verification process, follow these steps:

We have detected a potential risk with your account/order, and as a result, the order has been temporarily suspended/cancelled.

In order to ensure user security and meet audit requirements, we kindly request that you verify your ID.

• Please log in to the dashboard using the link https://customer.l53.net/ and locate the verification request ticket ID and your client ID.
• Please send an email to [email protected] using the format below:
  • The email sender should be the same as your login email.
  • The email subject should contain "[Verification Request] Client #[Change YourID] Order #[Change YourOrderID]".
  • Attach your photo as requested

Photo Requirements:

  The photo verification process requires you to take a picture of yourself holding your ID and a signed document with a specific date in your hand. The document should clearly state: “Order #[ADD ORDER ID HERE] Email: [ADD EMAIL HERE].”